Can You Return Peloton Shoes? 

Peloton shoes are specifically designed for use with the Peloton bike, and they are an important part of getting the most out of your workout. But what if you don’t like them? Or if the size is too small. Is it possible to return them?

The good news is that you can return and exchange your Peloton shoes. Peloton offers a 30-day size exchange, so if you’re not satisfied with the shoes, you can return them within 30 days for a new pair. However, if you’ve already used the shoes, then you won’t be eligible for a refund — but you can still exchange them for a different size or style.

Let’s explore further to learn more about how to exchange your Peloton shoes and get the perfect fit for your next workout.

Peloton Shoe Exchange & Return Policy

For starters here is the full support article on the matter: Peloton Return Policy.

And now, so you don’t have to dredge through that, here’s what you need to know:

• Shoes, water bottles, and in-ear headphones cannot be returned or exchanged if they have been worn or used.
• All other returns or exchanges must be made within 30 days of purchase/delivery and must be shipped with the original packaging.
• All hangtags must be attached to the item, and proof of payment must accompany the return.
• Peloton is not responsible for packages lost in transit without proof of tracking.
• Refunds for purchases will be credited back to the original payment method only.

If the shoes you received are the wrong size, Peloton is happy to exchange them for you within 30 days of purchase. To exchange your shoes, you need to contact Peloton Support, and they will send you a prepaid return label to send the shoes back.

Returned shoes must be in new, unworn condition and returned within 30 days of delivery. Once Peloton receives the shoes, they will send you the correct size as soon as possible.

Essentially, don’t destroy your shoes within 30 days and expect a refund. 

What Happens If Your Shoe Wears Out After 30 Days?

If your Peloton shoes wear out after the 30-day return period, they are no longer eligible for a refund or exchange. Peloton’s return policy does not cover ordinary wear and tear or damage caused by improper use or accidents.

However, if your shoes are still under warranty and the wear and tear are due to a defect in materials or workmanship, you may be eligible for a replacement or repair. It’s best to contact Peloton customer support and provide them with the details of the issue to determine if you’re eligible for warranty coverage.

What Is the Process for Exchanging Peloton Shoes?

If you need to exchange your Peloton shoes for a different size, you can follow these steps:

1. Contact Peloton Support: You can initiate an exchange by contacting Peloton Support through their website, phone, or chat.
2. Provide order information: Provide your order information, including the order number and the shoes you want to exchange.
3. Request a return label: Peloton will send you a prepaid return label via email. You can print the label and use it to return your original shoes.
4. Return the original shoes: Pack the original shoes in the original box with all accessories and labels included. Affix the return label to the box and drop it off at a UPS location.
5. Receive new shoes: Once Peloton receives your return and processes the exchange, they will ship out your new shoes. It may take up to 14 days to receive your new shoes.

Again – it’s important to note that the shoes you are returning must be in new, unworn condition and must be returned within 30 days of delivery. If the shoes are not in new condition, Peloton reserves the right to refuse the exchange or charge a restocking fee. Sucks, but those are the rules!

Conclusion

Peloton shoes are a great investment for anyone who is serious about their Peloton workouts. The combination of comfort, support, and style makes them a great choice for any rider. Though they are a bit more expensive than some other workout shoes, in my opinion, they are worth the extra money in terms of quality and performance.

Plus, the ability to exchange them if they don’t fit properly makes them even more of a hassle-free purchase. As long as you keep your shoes in new condition, you can exchange them within 30 days of purchase. Just remember, if the fit isn’t right, get on that exchange ASAP.